CANCELLATION & REFUNDS
Cancellation & refunds
How to request project cancellation, what we check at each stage and how refunds are handled.
Last updated: 2026-09-30
How to request cancellation
Send the contracting party’s name, project and cancellation request through Entity Clinic’s KakaoTalk support or the contact channel agreed in your contract. Use a written channel so the request time and project status can be checked. You can enquire without logging in to the Entity Clinic website. KakaoTalk support may require a Kakao account.
Before work starts
We check the agreement, payments and whether work has actually started. Any deduction must be explained with the previously agreed item and its cost basis. No blanket penalty or non-refundable condition is applied arbitrarily.
During a project
We distinguish delivered materials, completed work and remaining scope when explaining the settlement. Starting work does not make all fees non-refundable. We also review undelivered work and the refund conditions in the agreement.
Settlement and repayment
We explain refund eligibility, the amount, payment method and processing schedule. Applicable statutory cancellation and refund rights and deadlines take precedence. Individual agreements do not restrict rights protected by law.